Support

1. How to view all courses?

A.You can see all courses available on Advanedu.

To do this, you can click the search button, ,on every page you see.

2. How to change my profile, account, or password?

A.On the top right corner, click the icon , then select “Profile” or “Account” on the board appeared.

B.If you click “Profile” and wish to change your password or account, you can choose “Account” on the list and start changing.

3. Danger: How to delete my account?

A.On the top right corner, click the icon , then select “Profile” on the board appeared.

B.Next you can click “Danger zone” and then “Delete Account”. Before deleting your account, it is recommended to delete all your courses first.

4. Payments and Refunds

A. What do I get when I pay for a course?

Once you buy a course, you have lifetime access that does not expire.

B. How do I pay for a course?

You need PayPal or a credit card to pay for a course. Credit Card payments will be issued via the PayPal gateway.

C. Do you offer any discounts on your courses?

Yes, we sometimes offer discount for some or all courses at the same time.

In addition, the instructors can issue coupons with lower prices for their own courses. When paying for the course, students can apply the Promocode of the coupons to get discount.

D. Will you provide a refund if I am not satisfied with the course?

Yes, if you are not satisfied with the course, you can request for a refund as long as these two conditions are met: 1. You must make your refund request within 30 days of purchasing and 2. You must have completed less than 30% of the course.

To request for a refund, you can click “Contact Us” at the bottom left corner of the website.

5. Course Access & expectation

A. Are there any deadlines or time restrictions for the course?

No, there aren’t. There are no deadlines or time restrictions at all. Your access to the course will not expire. That means you can get access to the course and learn at any time you want at your own pace.

B. Are courses available offline?

No, they aren’t. You will need a reliable Internet connection to enjoy the course. However, the resources and extra content can be downloaded and accessed offline.

C. How long will the courses take?

Each course varies in completion time. You can see the course length based on the short description of the course as in the picture below. For example, the course length is 2.68 hours in this case.

D. How can I know a course is suitable for me?

You need to read the overview of the course including what will I learn, requirements, description, target students and curriculum carefully before purchasing the course.

Moreover, you are able to watch Preview videos or articles to decide whether the course actually matches your expectation.

E. How can I know whether a course has high quality and standard before purchasing?

First of all, before being published to the market, all Advanedu courses are tested and approved by our Quality Standard Team. No low quality course is allowed in our market place. The only thing you need to worry about is whether the course actually suits you.

You may need to read the overview and watch the Preview videos and articles of the course carefully before purchasing. You can also read the Reviews from other students. Furthermore, looking at the rating stars can somehow help you to identify the course quality.

Some course styles are suitable with these students and may not suit others. Hence, we encourage you to watch the Preview videos to determine if the course style and presentation are really for you.

Finally, in case you are not satisfied with the course after purchasing, you can always claim your refund if the refund conditions are met.

6. Contact us

A.You can click “Contact Us” at the bottom left corner of the website.

B.The contact form will appear so that you can fill in your request.

To complete this process, you can just simply click “SEND MESSAGE” at the bottom right corner of the page.

1. How to communicate with an instructor and other students?

A. After enrolling a course, students can communicate with the instructor and other students of that course through Q&A system.

To do this, students just simply click “Ask a new question”.

B. Then students can start typing the question with the form as below and click “SAVE”.

C. The student’s question will appear like below.

D. If anyone, the instructor or other students, wants to reply to this question, they can just simply click “Responses”.

Then they can start typing their reply and click “POST”.

E. The student, who asked the question, and the instructor or other students of the course can easily post their messages around like that.

2. How to check my purchase history?

A.On the top right corner, click the icon , then select “Purchase History” on the board appeared.

3. How to view all of my purchased or enrolled courses?

A.On the top right corner, click the icon , then select “My Course ” on the board appeared.

4. How to view all of my courses in cart?

A.On the top right corner, click the icon , then select “Cart” on the board appeared.

5. How to give feedback and ratings to a course?

A.You can only give feedback and ratings to a course after completing it 100%.

Before finishing the course, you will not see “Rate this course” at the bottom right corner of the course image.

B.After completing the course 100%, you will see “Rate this course”.

C.You can click “Rate this course” and a board will appear as below.

Here you can give the rating stars, type your feedback and send them to us by clicking “SUBMIT YOUR REVIEW”.

1. How to create a new course?

Open Create Course

A.First of all, you need to go to “Create course”. There are 2 possible ways:

- On the top right corner, click the icon , then select “Create course” on the board appeared.

B.Or you can click your Log in icon on the top right corner and then choose “Instructor dashboard”.

From “Instructor dashboard”, you can choose “Create Course”.

Course title

A.After choosing “CREATE COURSE”, you need to type the course title and click “Create a course”.

6 steps to create a course

There are 6 main steps to create a complete course. You need to fill in the information for each one of them.

Step 1: Course goals

A.The first step to create a great course is to decide who you are creating your course for and what those students are looking to accomplish. This will help students decide if your course is the right fit for their needs.

After clicking “Create a course”, you will see this coming.

You need to answer 3 main questions

  • What will students need to know or do before starting this course?
  • Who are your target students?
  • At the end of my course, students will be able to …

Then, click

Step 2: Test video

A.Upload your test video to our team for feedback on how you can improve your audio quality, video quality and on camera communication skills. This step takes approximately 2 business days.

B.After attaching test video and filling in all the required information, click “SUBMIT” and wait for uploading.

If you’ve done this step properly, you will see something like below. Then all you need to do is to wait for approximately 2 business days for our feedback

Step 3: Curriculum

A.This is the main part of creating your course. You are able to upload the course content here. You can either choose to upload videos or articles as content.

You can create sections for your course by clicking

In each section, you can create as many lectures as you want by clicking

After entering lecture title, you are able to add content for each lecture by clicking

There are two options in this case.You can either choose to add content as a video or as an article by selecting one of these two icons.

3 steps to Add content in curriculum

There are 3 main steps to add content in curriculum. You need to fill in the information for each one of them.

3.1 : Add content as a video

A.If you choose to upload a video, you will see this coming.

B.Then you can click “Upload Resource”, browse and choose the video, which you want to upload.

C.After uploading the video properly, you will see something like this.

D.In case you want to add something together with the main video as attached files, you can click “ADD RESOURCE”. This will appear.

3.1.1. Downloadable material (optional)

A.Under “Downloadable material”, you can click “UPLOAD RESOURCE” and choose any files you want to attach.

For example, a pdf file named “Unit 1 – script” is attached. It will appear like this.

3.1.2. Choose from library (optional)

A.To use “Choose from library”, you need to upload your videos or files into the library first. One of the ways to do this is to click “BULK UPLOADER”.

B.“Bulk Uploader” is a function, which can help you to upload many videos at the same time at 1 Gb maximum currently. All of the uploaded videos will be stored in your library.

For example, an image file named “Thumbnail Unit 1” is uploaded. After successfully uploading a file using “BULK UPLOADER”, you will see something like this.

C.When you choose “Choose from library”, you can access all of the uploaded videos and files, which have been uploaded using “Bulk Uploader”, for instance, like below.

D.In this example, we will select “Thumbnail Unit 1.png” file and click “SAVE”. You will see something like below.

E.There appears a file named “Thumbnail Unit 1.png” right under “Downloadable materials”. That means that file can be downloaded by students too. After selecting a file from the library, that file will disappear from the library.

3.1.3. External Resource (optional)

A.If you wish to attach a file from External Resource, you can click “External resource”, type the “Resource Title”, copy and paste a “Resource link”.

B.For example, you type “Elon Musk” as “Resource Title”, copy and paste a YouTube link as “Resource link” like below.

C.After clicking “SAVE”, there appears Resource Title “Elon Musk” right under “External resources”.

D.Now, let’s see how it will be shown to students by clicking “SHOW PREVIEW”.

E.As you can see, on the top left corner, there is a small box called “Resource available”. If you click it, this will appear.

F.Right under “Unit 1 – Photographs – Language building”, there are two attached files named “Unit 1 – script.pdf” and “Thumbnail Unit 1.png” which can be downloaded. In addition, there is a link to External Resource with the Resource Title “Elon Musk”. If you click it, you will be linked to a YouTube page in this example.

3.1.4. Replace with article (optional)

A.If you wish to replace the video content with article content, you can click “REPLACE WITH ARTICLE”.

B.There appears an announcement board. You can click “CONFIRM”.

C.This will show up.

D.Then you can choose “ARTICLE”.

To learn how to add content as an article properly, check outsection 3.2 below.

Step 3.2: Add content as an article

A.If you choose to upload an article, you will see this coming.

B.You can add your own article in this place. Especially, you can add a video in your

article by clicking the iFrame icon

C.The iFrame properties will appear like below.

D.The width and length of the iframe is set at 500 both as default. You may change them as you wish. Then you need to add URL and click “OK”.

E.If you don’t know how to add URL, please look at the instruction below.

For example, if you want to add URL from your YouTube video, you can turn on the video on YouTube.

F.Then you can select “Share”. This box will appear:

G.Next, you need to choose “Embed”. You will see this coming.

URL is the line between “src” and “frameborder=”0” “. In this case, URL is: https://www.youtube.com/embed/vtJ0C0UHFfE

You can copy and paste this URL in the General tab of iFrame Properties.

H.After adding content and iFrame to your article, it will look like this.

I.You can click “Save” and it is all done.

J.You can quickly preview what you have done with each lecture by clicking “Show Preview”. This will show how that specific lecture will appear to students in the curriculum or Course content.

K.In this example, after clicking “Show Preview”, it will be like below.

L.You can also preview the course by clicking . This will show how the course will appear to students after they enroll.

Before purchasing a course, students often watch the preview videos or articles of that course. You can select whichever the lecture to be previewed by clicking “Open for preview”. The “Open for preview” button will turn blue.

M.If you don’t click the “Open for preview” button, it is still grey. Students are not able to preview that particular lecture.

N.In the example below, students can preview lecture “Unit 1”, but can not preview lecture “Challenge 1”.

Step 3.3: Add caption (optional)

A.You can add caption to your video by clicking “ADD CAPTION”. Next, you need to upload .vtt file and click “SAVE”.

Step 4: Course Landing Page

A.Your Course Landing Page is the first thing students see when they find your course in the marketplace and will influence student enrollments. Fill in the details to build your landing page and click “Preview” to see how it will appear to students in the marketplace before enrolling or purchasing.

First of all, you are required to fill in all the information about the course.

Course Image

A.Then you need to “upload course image” with required dimensions of 1225 x 350 pixels.

Promo video

A.You need to upload your Promo video together with Promo video subtitle if possible. Students who watch a well-made promo video are 5X more likely to enroll in your course.

B.Promo video subtitle should be .vtt file(Note: adding video subtitle is optional).

C.Then you need to save everything you have just done by clicking

Step 5: Automatic messages

A.Write “Welcome message” and “Congratulation message” to your students that will be sent automatically when they join or complete your course to encourage students to engage with course content.

B.Then you need to save everything you have just done by clicking

Step 6: Price coupons

A.After completing all of the above steps, this is the final one before publishing your course to the marketplace. You can set up the price you want for the course and click “Save”.

Once completed, you will be able to create coupons based on your selected price.

Create a coupon (optional)

A.To create a coupon, you just simply click

It will appear like below.

B.There are 3 Discount types including: %, Flat, and Fix Price. Please read the explanation for each type carefully before choosing.

Remember letters in coupon code should be in capital.

To complete this, you can click

Submit a review

A.After completing all of the above 6 steps of creating a new course, you can submit

the course for approval by clicking . This stays right under “Settings”.

B.After submitting for review, you will receive an announcement “Course has been sent for review” right under “Settings”.

C.This approval process may take 2-5 business days.

If your course is approved, you will receive an announcement “Course is approved. Ready for publish” right under “Settings”.

Publish a course

A.Now all you need to do is to go to “Settings” and click “PUBLISH COURSE”.

CONGRATULATIONS! Now your course is in the marketplace and ready to sell.

2. How to communicate with a student?

Currently, there are 2 possible ways for an instructor to communicate with his/her students. One is through Q&A and another is Announcements.

A. Communicate with students through Q&A

A.1.The instructor can open one of his/her own courses and select “Q&A”. After that, the instructor can click “ASK A NEW QUESTION”.

A.2.Then the instructor can start typing the question with the form as below and click “SAVE”.

A.3.The instructor’s question will appear like below.

If students want to reply to this question, they can just simply click “Responses”.

A.4.Then they can start typing their reply and click “POST”.

A.5.The instructor and students of the course can easily post their messages around like that.

B. Communicate with students through Announcements

B.1.First of all, you need to get to the specific course, which you would like to create a new announcement.

On the top right corner, click the icon , then select “Create Course” on the board appeared.

B.2.A list of all courses you have published or are working on will appear. You need to choose the specific course, which you want to create a new announcement.

B.3.A board like this will appear after choosing the course.

You need to click “Announcement”.

B.4.Then you just simply click

B.5.It will appear like below.

After typing the Announcement title and description, you can click “Create Announcement”.

B.6.Students will see the announcement as below. They can type their reply and click “Post”.

B.7.The instructor and the students of the course can easily post their messages around like that.

3. How to check my revenue report?

A.On the top right corner, click the icon , then select “Revenue Report” on the board appeared.

4.How to create a new announcement?

After publishing a course, you can create a new announcement for that course if you want. The announcement can be used to attract the attention of the students or mention any changes in the course. Some instructors use the announcement to advertise their course or related courses. Some use it to encourage or remind students to keep learning. There are several things you can do with “Create new announcement” to interact with your students.

A.First of all, you need to get to the specific course, which you would like to create a new announcement.

B.On the top right corner, click the icon , then select “Create Course” on the board appeared.

C.A list of all courses you have published or are working on will appear. You need to choose the specific course, which you want to create a new announcement.

D.A board like this will appear after choosing the course.

E.You need to click “Announcement”.

Then you just simply click

F.It will appear like below.

After typing the Announcement title and description, you can click “Create Announcement” to complete this process.

5. How to create a new coupon for a course?

A.Creating a new coupon to offer lower price for your course. This helps to stimulate students to purchase your course.

B.First of all, you need to get to the specific course, which you would like to create a new coupon.

On the top right corner, click the icon , then select “Create Course” on the board appeared.

C.A list of all courses you have published or are working on will appear. You need to choose the specific course, which you want to create a new coupon.

D.A board like this will appear after choosing the course.

E.You need to click “Price   coupons”.

Then you just simply click

F.It will appear like below.

G.There are 3 Discount types including: %, Flat, and Fix Price. Please read the explanation for each type carefully before choosing.

Remember letters in coupon code should be in capital.

To complete this, you can click

6. Instructor revenue share

A. How do Advanedu and instructors share revenue?

  • The revenue share is dependent on the number of courses/classes each instructor publishes. There are 4 different levels currently:
  • Instructors publish 1-10 courses/classes: Advanedu takes 40% sale revenue, while instructors take the rest 60%. When Advanedu pays instructors, instructors pay the entire transaction fee and others.
  • Instructors publish 11-20 courses/classes: Advanedu takes 30% sale revenue, while instructors take the rest 70%. This applies for all courses/classes, which instructors have published so far. When Advanedu pays instructors, instructors pay the entire transaction fee and others.
  • Instructors publish 21-30 courses/classes: Advanedu takes 25% sale revenue, while instructors take the rest 75%. This applies for all courses/classes, which instructors have published so far. When Advanedu pays instructors, instructors pay the entire transaction fee and others.
  • Instructors publish more than 30 courses/classes: Advanedu takes 20% sale revenue, while instructors take the rest 80%. This applies for all courses/classes, which instructors have published so far. When Advanedu pays instructors, instructors pay the entire transaction fee and others.

B. When and how will instructors receive payment?

$150 is the minimum threshold for payment. Instructors wait about 30 days before receiving money. For instance, if an instructor earns $80 in September, he/she won’t get payment immediately. If he/she earns $80 more in October, which is $160 in total and this is higher than the minimum threshold, he/she will get $160 by the beginning of December, not November. Each time we pay, the amount must be $150 at least.